Shipping and Return
- 14 days return guarantee*
- Personal customer service
- Customer service available in many languages
- Standard shipping within Europe: 2 - 5 days, outside Europe: 2 - 5 days
- Express shipping available
- Recycling of packaging crates to reduce waste
We ship around the world, if there is a country not available to choose as a destination, please do not hesitate to contact us and we will find a solution to ship also to you.
Parcels are usually handed over to one of our transport partners for delivery no later than the next working day (after receipt of payment).
The respective delivery times are stated in the order process, depending on the country, a delivery with standard service can take between 1 and 3 working days within Europe, outside Europe between 3 and 5 working days.
In Spain delivery is usually on the next working day (after receipt of payment).
In the region around Marbella we can also offer you delivery on the same day - even by arrangement. Please select the appropriate option during the order process and contact us at the following telephone number to ensure punctual delivery: 0034 / 951435016
If you would like to receive your shipment by registered mail or express mail, please select the appropriate shipping option.
The respective shipping costs will be communicated to you during the ordering process and include loading and packaging costs as well as postage costs. The shipping costs are fixed and vary depending on the total weight/size of the package, country of destination and shipping method. It is advisable to combine several items in one order to keep shipping costs low. We can also combine several orders into one delivery if you inform us in good time. Your package will be shipped at your risk, but fragile goods will be handled with special care and your goods will be well protected.
We are an environmentally conscious company and avoid waste or unnecessary additional packaging wherever possible.
Environmental protection is important to us and that is why we use packaging several times. Packaging that meets our quality standards will continue to be used.
If you do not wish to use recycled packaging, please send us a message with your order and we will naturally take your request into account.